FAQ

 Filters 

How do I know my filter size?

Most filters have their nominal size printed on their outside edge which will look something like this: 16” x 20” x 1”, 20” x 25” x 2”. If you see some funky fractions like 13 ¼” x 19 ¼” x ¾” don’t worry, filter manufacturers don’t like fractions any more than we do. Simply round up (in this case it would be 14” x 20” x 1”) and you will be good to go. If your old filter is missing (hopefully not!), simply measure the opening and obtain the height, width, and depth. Still need a hand? Reach out to us at info@cleanairclub.ca

This is the last time you’ll ever need to check, we promise!

What does MERV mean?

MERV stands for Minimum Efficiency Reporting Value, a measure for how well a filter stops dust and contaminants from passing through it. The higher the rating, the smaller the particles a filter can catch from the air. The more people in your house, the more pets, the more sensitivity to allergens and asthma, the higher the MERV rating we recommend. MERV 13 offers the highest protection, and is quickly becoming the industry standard. If your furnace is more than ten years old, connect with us before you purchase your filter, and we can let you know if a MERV 13 will suit your furnace.

Do I really need to change my filter that often? Once I forgot for a whole year!

Your filter's job is to catch all of the contaminants and dirt in your air before it recirculates back into your home. The more effective your filter, the more dirt it traps. As the filter gets full, it increases how hard your fan has to work to push air through your HVAC system. A harder working fan uses more energy which in turn costs more money. That’s not even mentioning the toll it takes on your health as furnace filters can’t protect you if they aren’t being changed. We recommend changing your filters every 3 months at minimum for the healthiest, most efficient household. In some homes, where there aren't too many people, or if you're using a larger filter (4" or 5" depth), you can potentially stretch that out to 6 months. It all depends on what is happening around and in your house on a regular basis.

Where do you get your filters from?

Our filters are made in Canada; in fact they come from our parent company—BGE Indoor Air Quality Solutions. BGE has been in business for over 50 years, manufacturing air filters for everything from homes, to hospitals, schools, commercial buildings, and labs. Learn more about them.

How good are your subscription filters?

Our filters are made from 100% synthetic pleated media, enclosed in a heavy-duty moisture resistant die-cut frame. Due to the minuscule particles captured by our MERV 13 filters, they are only available with electrostatic charging. With the lowest airflow resistance available, our filters minimize your energy costs.  

  

 Subscriptions 

Is shipping really free?

Yes. Right now, we're very pleased to offer free shipping for subscriptions in the Edmonton area. Orders will be shipped within 7-10 business days of receipt of your first order while subsequent shipments will be timed according to your replacement schedule. In the event of a delay, either due to inventory shortages or otherwise, you will be notified via email. 

What is your return policy?

We accept returns on unused products within 15 days of the delivery date at no cost. Contact us at info@cleanairclub.ca to initiate a return. In the unlikely event your product arrives damaged or in an unacceptable condition, please contact us at info@cleanairclub.ca and we will get a new filter to you as soon as possible at no additional cost.

Am I locked in to a contract with my subscription? Can I cancel mid-way?

You can cancel your subscription anytime! We're hoping you won't want to, but in the event that you do, simply send an email to info@cleanairclub.ca. Cancellation requests received after a product has already shipped will be deemed to have been cancelled for the subsequent shipment. 

 Wholesale 

Why can't I buy your filters in bulk?

We currently do not offer bulk filters. Our goal is to get you a new filter when it's time to replace your old ones. Having 6-8 new filters sitting in a box in your basement isn't the best way to remember it's time for a change! However, if you are interested in a larger quantity for your home or business, contact us at info@cleanairclub.ca and we can refer you to our wholesale department at BGE Indoor Air Quality Solutions.